General Terms and Conditions (GTC) of TriSEC Systems GmbH
Effective as of: 01.01.2025
1. Scope of Application
1.1. These General Terms and Conditions (GTC) apply to all contracts, deliveries, and services of TriSEC Systems GmbH, Mielestr. 2, 14542 Werder (Havel), Germany (hereinafter “TriSEC Systems”).
1.2. Our offers are directed exclusively at authorities or companies supplying authorities. Sales to private individuals do not take place.
1.3. Deviating terms and conditions of the customer shall not become part of the contract unless expressly confirmed by us in writing.
2. Conclusion of Contract
2.1. Our offers are non-binding and subject to change. A contract is only concluded upon our written order confirmation.
2.2. Individual agreements require written form to be valid.
3. Description of Services
3.1. We deliver wireless electronic devices whose specifications are defined in the respective product descriptions.
3.2. Technical modifications serving product improvement are reserved, insofar as they are reasonable for the customer.
4. Prices and Terms of Payment
4.1. Our prices are net, plus the applicable statutory VAT.
4.2. Payment is generally due within 30 days after invoicing. Different conditions may apply for distributors (50% advance payment, 50% upon delivery).
4.3. In case of default in payment, we reserve the right to charge statutory default interest.
5. Terms of Delivery
5.1. Delivery times are agreed individually and are only binding if confirmed in writing.
5.2. Delivery is at the customer’s risk once the goods have left our warehouse.
5.3. Partial deliveries are permissible insofar as they are reasonable for the customer.
6. Warranty and Maintenance
6.1. The statutory warranty periods apply.
6.2. We recommend maintenance of our devices every 2 years. Individual service and maintenance contracts can be agreed separately.
6.3. Warranty claims require proper use in accordance with our instructions.
7. Liability
7.1. We are not liable for damages caused by improper use, installation, or maintenance of the delivered products by the customer or third parties.
7.2. We assume no liability for damages resulting from technical changes or modifications not authorized by us.
7.3. The customer is obliged to use the products in accordance with the supplied instructions and safety requirements. Liability for damages resulting from non-compliance with these requirements is excluded.
8. Confidentiality and Data Protection
8.1. The confidentiality agreements (NDAs) individually agreed with our distribution partners apply.
8.2. The customer undertakes to treat all confidential information relating to the business relationship as confidential and not to disclose it to third parties.
9. Retention of Title
9.1. The delivered goods remain our property until full payment has been made.
9.2. The customer is obliged to protect the goods against unauthorized access.
10. Export Restrictions and Licensing Requirements
10.1. The export of our products to countries outside the EU or to embargoed countries is prohibited without our prior written consent.
10.2. The customer undertakes to review applicable statutory provisions, in particular the regulations of the German Federal Office for Economic Affairs and Export Control (BAFA), prior to planned exports and to obtain the necessary permits.
10.3. For certain products, an end-use certificate may be required, which must be provided by the customer prior to delivery.
11. Final Provisions
11.1. The law of the Federal Republic of Germany shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
11.2. Place of performance and jurisdiction for all disputes shall be our registered office in Werder (Havel), provided the customer is a merchant within the meaning of the German Commercial Code.
11.3. Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.